🎯 Team Mission
The Customer Success team owns the ongoing relationship after a client signs — onboarding, adoption, renewals and the honest conversations that keep accounts healthy long-term.
☀️ A Day in the Life
What a typical day actually looks like
Running an onboarding call for a newly signed client
Checking in on adoption metrics for an existing account
Resolving an escalation before it becomes a bigger problem
Preparing a quarterly business review for a key client
🪜 Career Path
How people grow on this team
Customer Success Associate → Customer Success Manager → Senior CSM → Head of Customer Success
🛠️ Tools & Technologies
What we work with day to day
HubSpot
Intercom
Google Workspace
💼 Open Roles
Current openings on the Customer Success team
No open positions on this team right now
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