Refund & Cancellation Policy

1 Introduction

This Refund & Cancellation Policy governs all services provided by FOGS Consultants. By availing any service, clients and candidates agree to the terms outlined below.

2 General Policy

• All payments made to FOGS Consultants are non-refundable, unless explicitly stated otherwise in this policy.
• Refunds, if applicable, will be processed only after internal review and approval.
• Any approved refund will be processed within 7–15 business days through the original mode of payment.

3 Cancellation Policy

3.1 By Client (Employers)

• Clients may cancel services by providing written notice via email.
• Cancellation after work has commenced will not be eligible for a refund.
• If cancellation occurs before service initiation, a partial refund (after deducting administrative charges) may be considered.

3.2 By Candidates / Individuals

• Candidates may cancel services (resume, EPF assistance, etc.) before work begins.
• Once the service process has started, cancellation requests will not be accepted.

3.3 By FOGS Consultants

FOGS Consultants reserves the right to cancel services in cases of:

• Misrepresentation or fraudulent information
• Non-cooperation from client or candidate
• Non-payment or delayed payment
• Any violation of terms

4 Service-Specific Refund Policy

The following refund terms apply to each service category offered by FOGS Consultants:

5 No Refund Situations

No refund shall be provided in the following cases:

• Change of mind after service initiation
• Delay caused by client/candidate in providing required information
• Rejection by employer, EPFO, or third-party authorities
• Candidate not selected in the recruitment process
• Candidate failing interview or leaving job voluntarily

6 Replacement & Rework Policy

• Recruitment services include a replacement guarantee as per agreed terms.
• Resume services may include limited revisions, if offered at the time of engagement.
• No additional services beyond the agreed scope will be provided free of cost.

7 Refund Processing

• Approved refunds will be processed within 7–15 business days.
• Refunds will be made via the original payment method or bank transfer (if required).

8 Request Process

All cancellation or refund requests must be submitted via your official registered email ID to info@fogsconsultants.com.

Requests must include:

• Invoice details
• Service details
• Reason for the request

9 Dispute Resolution

• Any disputes shall first be addressed through mutual discussion.
• If unresolved, disputes shall fall under the exclusive jurisdiction of Ernakulam, Kerala courts.

10 Policy Updates

FOGS Consultants reserves the right to modify this policy at any time and update terms without prior notice. Continued use of our services after any changes constitutes acceptance of the revised policy.