1 Purpose
This Grievance Redressal Policy sets out how FOGS Consultants receives, addresses, and resolves grievances raised by employees, candidates, clients, or website users, including complaints relating to personal data processed under India's Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
2 Scope
This Policy covers grievances relating to: (a) employment matters such as workplace conduct, appraisals, or working conditions; (b) client service quality or billing disputes not otherwise resolved under a Service Agreement; (c) data privacy and protection concerns, including requests relating to personal data; and (d) any other conduct-related concern not covered by our POSH Policy or Whistleblower Policy, which have their own dedicated channels.
3 Grievance Officer
In accordance with applicable Indian law, FOGS Consultants has designated a Grievance Officer responsible for receiving and addressing grievances relating to data protection and online conduct. The Grievance Officer's name and contact details are published on this page and updated as needed.
Grievance Officer: Available via info@fogsconsultants.com, Ernakulam, Kochi 683518, Kerala, India.
4 How to Raise a Grievance
Grievances may be submitted in writing by email to the Grievance Officer or relevant department (HR for employment matters, Client Services for service-related matters). Please include your name, contact details, a description of the grievance, and any supporting documents.
5 Acknowledgement & Timelines
We aim to acknowledge receipt of a grievance within 24 hours and, in the case of data protection or online-content related grievances, resolve or respond within 15 days as required under applicable IT rules. Employment and service-related grievances are typically resolved within 30 days; complex matters may take longer, in which case we will keep you informed of progress.
6 Escalation
If you are not satisfied with the initial response, the grievance may be escalated to senior management for review. Employees may escalate through their reporting manager's supervisor or HR leadership; clients may escalate through their assigned account lead.
7 Confidentiality & Non-Retaliation
All grievances are handled with discretion and shared only with those who need to know in order to investigate and resolve the matter. Anyone who raises a grievance in good faith is protected from retaliation, and any attempt at retaliation will itself be treated as a disciplinary matter.
8 Record-Keeping
FOGS Consultants maintains records of grievances received, actions taken, and outcomes, for internal review and continuous improvement of our processes, in line with our data retention practices described in our Privacy Policy.
9 Contact
For any grievance, please write to the Grievance Officer or HR using the details below. We are committed to resolving every grievance fairly, promptly, and confidentially.
License No: BFIF01-G070203-00047-2026 ·
UDYAM: UDYAM-KL-02-0111828 ·
GSTN: 32AVFPT5755K1Z4
Registered Address: Ernakulam, Kochi 683518, Kerala, India
Have a grievance to raise?
Reach our Grievance Officer directly — every grievance is acknowledged and reviewed promptly.
✉ Contact Us